Quality Contact Solutions

JULY 31, 2020

Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Healthcare – QCS is the partner of choice for many organizations in the healthcare sector.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

DECEMBER 31, 1969

You answer the phone, look up answers for customers or prospects, solve problems, enter orders, upsell or cross sell, and note all the details in your CRM. Melissa is responsible for leading a team of virtual call center inbound and outbound blended agents that handle business to business contacts in the healthcare industry.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

OctopusTech

JUNE 29, 2023

This service is generally useful for different industries like B2B sales, financial, and healthcare services. It also plays an important role in upselling and cross-selling different opportunities by finding out the needs of users and then recommending the most appropriate products and services.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Global Response

JANUARY 31, 2024

The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. What’s more, it allows them to strategically upsell and cross-sell while fully remaining in line with U.S. call centers.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Nicereply

JUNE 20, 2023

With Customer Experience talent, communication style, and ability to upsell/renew without being or seeming “salesy” are also skills we tend to look for. finance, construction, healthcare). So we also look for ability and evidence of engagement with other disciplines, gaining buy-in, and presenting new ideas.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Comm100

NOVEMBER 2, 2020

Industry: Healthcare. One of the best chatbot examples is from the healthcare industry. There are so many ways that healthcare organizations can use chatbots to automate customer support for clients and patients. Take a look at this slideshare for more inspiration – Top 15 Use Cases for Chatbots in Healthcare.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

Totango

SEPTEMBER 11, 2020

As a result, businesses can build better client communication, create enticing offers for upsell opportunities, and meet overall business goals in a more reliable manner. . Engaging Customers, Both New and Established. Improved Brand Consistency. Explore How Data-Driven Customer Engagement Software Can Improve Your Enterprise.

Upselling 81

Upselling Enterprise Healthcare Metrics 81

TeleDirect

APRIL 7, 2021

The same principle applies for any enterprise without typical “customers” – think of non-profits or healthcare organizations, where customers are patients. Another benefit of the customer journey map is finding ways to upsell different products – exactly at the right time and place.

Journey mapping 82

Journey mapping Business Process Outsourcing outsourcing Healthcare 82

Quality Contact Solutions

JULY 31, 2020

Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Healthcare – QCS is the partner of choice for many organizations in the healthcare sector.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Global Response

FEBRUARY 28, 2024

Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Global Response has worked across all industries, from retail to healthcare to education, providing top-notch customer service. And during slower periods, they can scale down to save money and increase efficiency.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Dialer 360

OCTOBER 7, 2022

The problem with current call center performance in the healthcare industry. The healthcare industry is under massive pressure to improve sales and call center performance. However, the current state of call center performance in the healthcare industry is far from ideal. Enhance your upselling and cross-selling opportunities.

Scripts 34

Scripts Call Center Healthcare Sales 34

Global Response

SEPTEMBER 11, 2023

Call centers that are PCI compliant or offer increased security for sensitive industries (such as HIPAA compliance for healthcare providers) can reduce security and privacy concerns, and even provide additional security than what you may have in-house.

outsourcing 62

outsourcing Call Center Healthcare Service level 62

TeleDirect

APRIL 19, 2019

Hospitals and healthcare centers, meanwhile, are more oriented toward inbound calls, due to critical patient communication, appointment follow-up communication, and other incoming communication. It depends on a multitude of factors: Business or service type. Every enterprise has its own unique call center demands. Industry Considerations.

Business Process Outsourcing 84

Business Process Outsourcing Call Center call center association Enterprise 84

SmartAction

JANUARY 25, 2019

Case Study 1: Leading Healthcare Company Automates 75,000 Conversations per Month with Virtual Customer Assistant Solution. TechStyle’s agents are able to zoom in on high value engagements that require judgment, upselling, or even fashion advice – things that automation can’t yet provide.

Virtual Agent 44

Virtual Agent Self service Healthcare Contact Center 44

JivoChat

JUNE 9, 2021

Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. Upsell and cross-sell. Chatbots reduce costs.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

The Petrova Experience

FEBRUARY 17, 2021

Airports continue to speak to passengers using the CDC tone of voice by pasting carbon copies of healthcare guidelines. And healthcare web experience continues to confuse patients. Others miss out on this upsell opportunity. Retailers are leaving money on the table. Human Centered Web Experience Starts with Messaging.

Healthcare 59

Healthcare Feedback Upselling Engineering 59

Quality Contact Solutions

FEBRUARY 23, 2023

Upselling The health care industry uses outbound telemarketing services to call existing customers and offer additional solutions. Upselling to current customers has proven to be a productive and efficient way to increase the account and order size, because an existing customer is the best prospect.

Telemarketing 52

Telemarketing outsourcing Upselling Sales 52

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Well-trained agents can identify opportunities to add value to each customer interaction.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. What are some of the trends that you’ve seen for cross-sell and upsell for existing customers? The Interview: . 01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 21:31 – Wrap Up. Nick Mehta (6:25).

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Well-trained agents can identify opportunities to add value to each customer interaction.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. My Comment: I seldom use articles that feature my comments as Top Five article. That’s a rhetorical question.

Customer Service 33

Customer Service Metrics Healthcare Upselling 33

Babelforce

APRIL 21, 2021

You can also use it to: Help your agents spot sales and upsell opportunities. It’s especially important if you deal with sensitive topics like finance or healthcare. The company increased call containment by 5% and increased the capture of caller intent by an incredible 75%. 5 Help call center agents authenticate callers. . #5

Call Center 52

Call Center Contact Center Interactive Voice Response CRM 52

JustCall

NOVEMBER 25, 2022

In such cases, sales intelligence can pick up cues that can lead to more sales and upselling. These enhance the sales intelligence process and can be tailored for benefits across sectors such as healthcare, hospitality, finance, technology, and more. Sales intelligence doesn’t just help to create new customers.

Sales 52

Sales B2B CRM Finance 52

JustCall

NOVEMBER 24, 2022

This can throw up opportunities for further sales, upselling or simply for information about other sales prospects. These can be tailored to provide maximum benefits across sectors such as healthcare, hospitality, finance, technology, and more. With sales intelligence, they can continue the process. The Elements of Sales Intelligence.

Sales 52

Sales Marketing B2B CRM 52

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” It can be particularly useful for ensuring compliance for industries like healthcare or finance. The last thing you want is for your agents to sound like bots!

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Kayako

MARCH 7, 2019

It’s a must for businesses that operate in a number of specific industries such as healthcare, travel, and insurance,” says Chelsea Ann Dowdell, a blogger from RewardedEssays. As a result, you’ll be able to capitalize on more upselling opportunities. Chatbots aren’t good at being empathetic, either.

Chatbots 50

Chatbots Customer Support Upselling Scripts 50

ProProfs Blog

MARCH 15, 2019

Opportunities where support operator can upsell a product or service. The use of live chat has become prominent in eCommerce, customer support, healthcare, automotive, IT enterprises and other industries. The real-time communication abilities of live chat software lead to: Improved customer service. A boost in lead generation.

Automotive 98

Automotive CRM Healthcare Upselling 98

Global Response

DECEMBER 21, 2022

For call centers that don’t handle outbound sales, a QA process can also be useful for any inbound sales—whether that’s a customer upsell, upgrade, or renewal; a recommendation for a product the customer inquires about; or another type of sales activity. FinTech, banking, healthcare, transportation, etc.) Of course—it’s never too late!

Call Center 62

Call Center Outbound sales Feedback Best practices 62

SmartKarrot

JULY 16, 2021

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities. Build and maintain relationships with the service providers and healthcare professionals with a real focus on customer experience.

Consulting 10

Consulting Consulting Healthcare Upselling 10

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships.

Accountability 19

Accountability Healthcare Upselling Metrics 19

SmartKarrot

OCTOBER 6, 2023

A typical client partner’s role would include several responsibilities such as client engagement, client retention , higher customer lifetime value, upselling, lesser churn rate, and building customer loyalty. Lack of upselling: To upsell, client partners must understand the client’s requirements and goals and then attempt to add value.

Upselling 10

Upselling Accountability Feedback Sales 10

JivoChat

DECEMBER 29, 2020

Free live chat software is more common than ever, with vendors offering a no-cost version with the idea of upselling users in the future. Custom plans are typically only available to large enterprises or those that work in a highly regulated industry, such as healthcare. Free Live Chat Pricing Plans.

Healthcare 52

Healthcare Upselling Advertising Personalization 52

ShepHyken

APRIL 30, 2021

a healthcare bot developed by HealthTap , that uses a database of answers written by verified doctors to help patients with the next steps, like seeking urgent care or scheduling a virtual appointment. . This will save copious amounts of time for support agents, leaving them free to focus on high-value tasks. .

Customer Service 352

Customer Service Chatbots Analytics Healthcare 352

SmartKarrot

MAY 6, 2021

Role: Customer Success Director – Healthcare Location: Remote, San Francisco Bay Area, US Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client counselor by working together with the customer to come up with solutions to key customer problems.

Healthcare 10

Healthcare Upselling Scripts Accountability 10

SmartKarrot

FEBRUARY 16, 2021

Manage the lifecycle of the relationship from onboarding through upsell. Identify and build relationships with the key stakeholders within the account. Map the customer requirements effectively to potential Netradyne offerings. Provide performance and revenue recognition estimations on a weekly basis.

Healthcare 10

Healthcare Upselling Accountability Engineering 10

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sales 93

Sales industry standards Benchmark Healthcare 93

SmartKarrot

JULY 7, 2023

This is basically analyzing the opportunities of cross-selling and upselling to boost revenue growth. And, it is also useful for businesses spanning various sectors including technology, healthcare, finance, agro-industries, etc. It also helps in pointing out the exact deals or accounts that are in need of nurturing.

Accountability 10

Accountability Upselling B2B B2C 10