Feedback Gamification Scripts Self service 
TechSee
SEPTEMBER 29, 2020
Slash inbound inquiries with self-service. Implement self-service channels to reduce the volume of these requests by enabling customers to help themselves, without compromising service quality. Monotony can be alleviated by changing scripts or desk placement, for example. Techniques to reduce call volume.
Calltools
OCTOBER 19, 2022
You might want to train contact center agents to: Use a script to speed up call times during busy holiday contact center periods. A good script will help agents navigate conversations and reduce errors that extend calls. Provide a way for employees to leave feedback about their job roles anonymously.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Storyline: Gamification. Self Service as a Consumer Preference. Consumers feel isolated as it is.
Serenova
JULY 7, 2020
Scripting to facilitate conversations. Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. You can pair this with gamification that encourages learning. The most skilled agents are equipped with more than a script and access to relevant customer data.
UJET
NOVEMBER 3, 2020
AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Agent Assist Minimizes AHT. AI Streamlines Agent Training.
UJET
NOVEMBER 3, 2020
AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Agent Assist Minimizes AHT. AI Streamlines Agent Training.
Serenova
JULY 7, 2020
Scripting to facilitate conversations. Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. You can pair this with gamification that encourages learning. The most skilled agents are equipped with more than a script and access to relevant customer data.
Expert insights. Personalized for you.
196 
Let's personalize your content