Feedback Gamification Meeting Time management 
JustCall
MARCH 9, 2023
The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?
Playvox
FEBRUARY 20, 2024
With five separate WFM schedulers handling schedules for different regions, scheduling for things such as daylight savings changes was difficult since not all regions changed time simultaneously. And, because the schedulers used different processes, it was a challenge to scale to meet the growing demands of their customer base.
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CSM Magazine
JULY 28, 2022
Useful platforms and programs allow to involve employees in the management of the organization, allocate time correctly, increase work efficiency, etc. Read this article in more detail about the possibilities of modern HR management software and find a list of the top 10 platforms and programs for HR managers.
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. ACDs are critical in contact centers, as they assist in meeting the goals and objectives of your business.
Monet Software
APRIL 24, 2020
Others will find remote agents better able to meet increasing customer demand for off-hours service. And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Feedback mechanisms to ensure communication is a two-way street.
Playvox
NOVEMBER 15, 2022
But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems. It takes time to find the information you need, cross-check for accuracy, and then put it into a format that works for everyone. Focusing on values and seeking feedback.
Balto
SEPTEMBER 23, 2022
They can be your greatest assets, and they can help you meet and exceed your goals if you continue to guide them. When you find agents are not following the course you’ve set, solicit feedback and make them part of creating or revising the playbook. But tenured agents need resources and continued support as much as anyone else.
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