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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

With five separate WFM schedulers handling schedules for different regions, scheduling for things such as daylight savings changes was difficult since not all regions changed time simultaneously. And, because the schedulers used different processes, it was a challenge to scale to meet the growing demands of their customer base.

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Using Collections Call Center Technologies to Significantly Impact Operational Performance

Noble Systems

WORKFORCE MANAGEMENT for Forecasting, Staffing & Resource Planning. Workforce Management (WFM) is the art of having the right number of skilled people, and supporting resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload.

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Top 10 HR Management Software for HR Managers in 2022

CSM Magazine

Useful platforms and programs allow to involve employees in the management of the organization, allocate time correctly, increase work efficiency, etc. Read this article in more detail about the possibilities of modern HR management software and find a list of the top 10 platforms and programs for HR managers.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. ACDs are critical in contact centers, as they assist in meeting the goals and objectives of your business.

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Remote Control: Managing Work at Home Contact Center Agents

Monet Software

Others will find remote agents better able to meet increasing customer demand for off-hours service. And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Feedback mechanisms to ensure communication is a two-way street.

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WFM ROI: Why You Need Workforce Management Software Now

Playvox

But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems. It takes time to find the information you need, cross-check for accuracy, and then put it into a format that works for everyone. Focusing on values and seeking feedback.