DMG Consulting

AUGUST 10, 2023

These capabilities can help agents enhance and grow relationships with customers by suggesting upsells or new products. Real-time guidance and NBA tools give agents the insights they need to elevate each customer interaction from an information-gathering and delivery exercise to a problem-solving and relationship-building session.

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

Monet Software

MARCH 20, 2019

Hard skills are typically defined as teachable abilities – in the case of agents that would include learning a script and entering data.Soft skills are less easily defined but just as important. At outbound contact centers, salesmanship is a key trait that involves much more than reading lines from a script. Interpersonal Skills.

Contact Center 76

Contact Center Scripts Upselling Personalization 76

JustCall

JULY 23, 2020

Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Upselling Rate. Lastly, another important sales metric that you can't ignore is your upselling rate. Upselling refers to making sales for an upgraded version of your product or selling other products to your existing customers.

Sales 52

Sales Metrics Upselling Benchmark 52

ChurnZero

JULY 9, 2020

For these types of less scripted presentations, having a moderator who is highly knowledgeable on the topic is a must. The entire exercise of nominating your company could hold more value for your team than actually winning the award. Uncover Opportunities With Upsell Campaigns. Fulfill Your Customers If You Want to Retain Them.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Amity

MARCH 24, 2017

Most companies have revenue engines that run on delicately intertwined gears of new logos, retention and upsell/cross-sell. This is an exercise that needs be done once you reach about 120+ customers again for the purpose of segmentation and becoming more efficient and focused when managing your customers. How We Did this at Influitive.

Accountability 56

Accountability Engineering Metrics Upselling 56

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Upsell and Cross-sell Revenue Growth. Do they track customer journeys? Build a Team. Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Is your organization already aware of specific pain points and friction in your customers’ journeys?

Analytics 43

Analytics Metrics Government Journey mapping 43