Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. It should enable agents to respond to the unique aspects of each call while maintaining a high standard of service.

Scripts 62

Scripts Call Center Customer Service Coaching 62

Global Response

MARCH 20, 2023

Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? Review the sentiment of your scripts.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

JANUARY 26, 2024

Some risks may be acceptable to your business, and a threat modeling exercise can help your company identify what your acceptable risk appetite is. Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework. There are many other AWS Security training and certification resources available.

Best practices 124

Best practices Government Engineering Accountability 124

JustCall

JULY 23, 2020

Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. In order to check how you are performing according to industry standards, you need to calculate your sales cycle duration. Cold Calling Scripts| 10 Cold Calling Scripts to Convert Prospects.

Sales 52

Sales Metrics Upselling Benchmark 52