JustCall

JULY 23, 2020

In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. But, weighing every other metric under the sun means you're in for a waste of your precious time.

Sales 52

Sales Metrics Upselling Benchmark 52

Global Response

MARCH 20, 2023

Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. Are your call center interactions taking too long?

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

JANUARY 26, 2024

Some risks may be acceptable to your business, and a threat modeling exercise can help your company identify what your acceptable risk appetite is. Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework. There are many other AWS Security training and certification resources available.

Best practices 127

Best practices Government Engineering Accountability 127