Exercises industry standards outsourcing Scripts 
Global Response
MARCH 27, 2024
An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. It should enable agents to respond to the unique aspects of each call while maintaining a high standard of service.
Global Response
MARCH 20, 2023
Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. Understanding why scripts and knowledge bases should be improved is just the first step, though—how should companies actually begin to do so? Review the sentiment of your scripts.
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