Totango

NOVEMBER 23, 2021

For example, if you don’t know that a new customer is experiencing onboarding issues, you can’t reach out to help them. This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Your Escalations Are Going Up.

Upselling 92

Upselling CRM Revenue potential Feedback 92

ChurnZero

OCTOBER 26, 2021

You might, for example, have a new product or service that some of your customers would be able to afford, while others can’t. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers. Needs-Based Segmentation.

SaaS 96

SaaS Revenue potential Upselling Accountability 96

JustCall

MARCH 10, 2023

Call Flow Examples To understand a typical call flow structure, consider the call flow examples below. Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Is now a good time to talk?”

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

ChurnZero

OCTOBER 26, 2021

You might, for example, have a new product or service that some of your customers would be able to afford, while others can’t. It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers.

SaaS 52

SaaS Revenue potential Upselling Accountability 52

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

SmartKarrot

SEPTEMBER 26, 2022

Therefore, businesses must understand what expansion revenue is, how one can easily calculate and analyze Net Revenue Retention, how to facilitate Net Revenue Expansion and how to track the NRR walk. What Is Expansion Revenue? With increased scalability comes an increased need to stay up-to-date with product upgrades.

SaaS 10

SaaS Upselling Metrics Customer retention 10

Comm100

FEBRUARY 5, 2018

Hubspot , for example, is a very sales-focused CRM — meanwhile other CRM software solutions exist just to serve customer service teams, with no sales or marketing functionality. Examples of top CRM software tools: Salesforce , Microsoft Dynamics 365 , Insightly , Zoho , HubSpot. Live Chat Software. Social Media Software.

CRM 49

CRM Marketing Multichannel Self service 49