Taylor Reach Group

SEPTEMBER 3, 2021

This way, wages are fair across the board, consistent, and avoid future morale issues among peers. It’s easy for managers to justify lower wages for remote employees: no commute time or travel expenses, reduced stress, and improved work-life balance. Managing a blended team has its fair share of challenges.

Contact Center 139

Contact Center Morale Consulting Consulting 139

JustCall

MARCH 9, 2023

In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. and get real-time updates, team members can drive consistent communication within the chat groups. Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

NobelBiz

MARCH 5, 2024

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Inbenta

JUNE 2, 2021

However, errors can trigger a lot of additional work, time, and money to get things right. They can also affect employee morale and efficiency. Saves time and lets teams focus on critical issues. Payrolls, time management and internal processes can be delivered more efficiently.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Andrew Mcfarland

SEPTEMBER 23, 2022

For example, account executives can find hidden gems within the customer base and recommend products based on their needs. A great AE will also spend a lot of time conducting system demos and developing customer relationships. Some believe creative job titles will reduce employee stress and improve morale.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

Fonolo

NOVEMBER 15, 2017

Being able to remain calm in times of stress is one of the greatest attributes to have in the industry. Example: The ability to solve problems without being able to see them, is a sign that you are extremely knowledgeable about a product. Sign #4: You’re Always on Time. That they can tell you anything, and don’t feel judged?

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Comm100

OCTOBER 30, 2017

An example could be giving them a free product, letting them test out a new service, or giving them a discount on their last bill. It’s said there are two types of people in the world – Type As, people who are typically super-organized and concerned with time management, or Type Bs, who are usually more relaxed. Think Business.

Morale 84

Morale Personalization Customer Service Accountability 84