Examples Feedback Gamification Service level 
Noble Systems
OCTOBER 18, 2018
Continuous feedback on product knowledge, customer service skills, system usage and various efficiency measures are also important. Defining what constitutes quality by looking at the performance of your top 10% of agents can also help you establish goals to bring all agents up to that level. Service Level.
Playvox
FEBRUARY 20, 2024
We would not have been able to make the progress we have without Playvox WFM,” summarized Anokhee Mepani, Director of Global Operations / Technical Services, at MongoDB. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.
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Callminer
APRIL 24, 2020
Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance. Incorporate Customer Feedback into Performance Improvements. The key takeaway is to use customer feedback (surveys, social media, etc.)
Noble Systems
SEPTEMBER 3, 2019
They also allow you to build greater flexibility into the schedule so that you can easily vary start times, break times and end times to satisfy agents while ensuring optimum service levels. Gamification. Gamification uses game mechanics to make training more fun. Infrequent feedback. Lack of proper agent training.
teleopti
DECEMBER 7, 2018
We see it time and time again, Contact Centre Managers are constantly fighting the battle between meeting their service level agreements by having the right number of staff at the right time with the right skills, whilst also striving to retain their staff. For example; An advisor leaves Banking to move to Loans? New technology?
JustCall
MARCH 6, 2023
Customer service levels rise because motivated agents try harder to perform well. Some examples are if a customer service agent has acquired a high-value customer or has managed to resolve a long-standing complaint. Detailed Feedback Cash and public recognition need not be the only types of incentives offered.
Fonolo
DECEMBER 6, 2022
For example, Fonolo’s Voice Call-Backs make it easier to retain customers. For example, if you’ve recently acquired a multi-lingual market — perhaps you have customers in China and India now, in addition to the US. SLAs: Service-Level Agreements are your promise to your customers. Use incentives and gamification .
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