Entertainment Journey mapping Metrics Sales 
ProProfs Blog
JUNE 28, 2019
Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. While innovative at the time the idea was introduced, the sales funnel has changed a lot with technology.
Horizon CX
DECEMBER 1, 2023
Perceived Need: A Prerequisite for Success: In sales, the concept of perceived need is fundamental—if a potential buyer does not recognize a need for the product, no sale is possible. Beyond selling entertainment, Disney focuses on service by crafting immersive and enchanting experiences.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ProProfs Blog
APRIL 24, 2019
It is daunting to delight customers after the sale has happened and offer them an exceptional service experience consistently. Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. Identify how to delight your customers along their journey with your brand after sales.
CSM Magazine
MAY 19, 2023
It focuses on creating a seamless and delightful experience for customers throughout their journey, including pre-sales, actual purchase, and post-sales support. It covers the overall journey from pre-sale research to post-sale support and aims to create a positive and memorable impression.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Pointillist
JUNE 6, 2018
I have seen CX teams stem from Sales because the Head of Sales realizes that retention is just as important as—if not more than—acquisition. But there are general metrics of success around the work that they’re doing. Swati: What kind of CX metrics do organizations employ to measure success? Annette: It’s a mixed bag.
SmartKarrot
OCTOBER 26, 2022
The classic business proverb, 80% of your sales originate from 20% of your clientele, holds true for most firms. When a sale is closed, the work is not finished. Track customer touchpoints and streamline communications using relevant metrics. Therefore, handling these priceless things with more caution would be sensible.
Expert insights. Personalized for you.
95 
Let's personalize your content