CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Gamification Contact Center 122

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? 44% of people surveyed in the U.S. This is listed by 34% of U.S. billion in 2017 to USD 93 billion by 2022!

Call Center 85

Call Center Airlines Contact Center Self service 85

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. According to a 2018 Pew Internet Survey, 68% of US adults use Facebook and 24% use Twitter. Social Media Customer Care.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

JivoChat

JULY 27, 2021

Use gamification. Gamification is a powerful way to influence customers and reward loyalty. Include a good mix of sales promotions and useful or entertaining content. Ask for their feedback in surveys, give them incentives for reviews, then show how you responded to the review. Show images of your products in action.

Gamification 52

Gamification Chatbots Sales Feedback 52

LiveChat

JANUARY 23, 2020

That’s why it’s easier to get such priceless information from inside the community instead of an email survey. One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example. They are in the community because they want to be there.

Gamification 69

Gamification Feedback Education Entertainment 69

LiveChat

JANUARY 23, 2020

That’s why it’s easier to get such priceless information from inside the community instead of an email survey. One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example. They are in the community because they want to be there.

Gamification 28

Gamification Feedback Education Entertainment 28