TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support.

Technology 122

Technology Customer Service Gamification Contact Center 122

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”

Call Center 85

Call Center Airlines Contact Center Self service 85

LiveChat

JANUARY 23, 2020

That’s why it’s easier to get such priceless information from inside the community instead of an email survey. Your community can act as your customer support. One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example.

Gamification 69

Gamification Feedback Education Entertainment 69

LiveChat

JANUARY 23, 2020

That’s why it’s easier to get such priceless information from inside the community instead of an email survey. Your community can act as your customer support. One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example.

Gamification 28

Gamification Feedback Education Entertainment 28

Fonolo

FEBRUARY 19, 2019

We’ve been tracking it by regularly looking at different statistics and surveys from industry reports. It’s a dramatic – and sometimes entertaining – reminder of how much frustration and anger is caused by a problem that could actually be solved quite simply. What’s Inside: Gamification in the Contact Center. OnHoldWith.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62