Remove Entertainment Remove Feedback Remove Morale Remove Personalization
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Tips for Managing a Remote Customer Service Team

ProProfs Blog

Use coaching and feedback for employee development. Every person has a different understanding and perspective of everything in general. Takeaway: If a remote employee is calling you after work hours, entertain the call. Everybody works keeping personal growth in mind. Some tips to boost team motivation and morale are: .

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How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

SharpenCX

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And, it’s how you’ll keep work-life balance and morale high for your agents. You can ask your team to turn their webcams on for that added personal touch. What’s more?

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7 Ways to Improve Employee Productivity

CSM Magazine

To boost employee morale, set goals that are both attainable and demanding. You might also have a ‘thank you’ brunch with free meals, gifts, entertainment, and other activities. Customer feedback and reviews may be found in almost any place on the internet. Automate manual work.

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Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

NobelBiz

But that’s not all – we’ll also explore how intelligent call routing and customer data integration create personalized interactions that leave a lasting impression. This can guide training modules for agents, infrastructure upgrades, and even feedback to the product or service teams about prevalent issues.

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5 Kinds of Facebook Content that Will Engage Your Customers

PeopleMetrics

They show off their products in a personal and fun way, but they are far from being pushy. If you receive great feedback and customer stories, don’t be shy about sharing those reviews – people trust other people’s opinions more than they trust advertising. So don’t sound like a robot on Facebook, but be humorous and personal.

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Brand Move Roundup – May 7, 2020

C Space

The questionnaire, developed by Ultimate’s in-house industrial-organizational (I-O) psychologist, is to address employees’ needs during the current COVID-19 pandemic, but leaders can also leverage the survey to support their people, boost morale, and preserve trust throughout the organization.

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Empowering Your Team to Deliver Kick-Ass Customer Experience

BlueOcean

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)