CCNG

MAY 11, 2022

then you know firsthand the diverse makeup of the agent population - from millennials to individuals near retirement age and career call center professionals to persons seeking short-term employment. Some are seeking longer tenure and career advancement into management, while others do not see themselves working in a call center long-term.

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195

ShepHyken

MARCH 31, 2023

This week, we feature an article by Josh Centers, a Business Journalist at TextExpander , a platform that empowers teams and individuals to save time and eliminate repetitive typing with just a few keystrokes. He shares the challenges that customer service representatives face and how companies can overcome them. Toister has a theory.

Customer Service 167

Customer Service Chatbots Surveys Personalization 167

CSM Magazine

MARCH 3, 2022

Clear Policy Terms. The best online casinos make sure that terms and conditions are made clear to players. In an increasingly digital world, all industries and sectors face growing challenges to provide great customer service. Yes, technology offers solutions in many respects, but tech can also be part of the problem at times.

Customer Service 52

Customer Service Banking Advertising Accountability 52

Nexmo

JULY 13, 2020

Common Terms: Learn to Speak Zapier. During the past couple of months, most people’s lives and routines took a turn for the unexpected, and mine was no exception. The rhythm I’d gotten into suddenly wasn’t there anymore, and I’ve found myself in desperate need of bringing some structure back into my day-to-day.

APIs 62

APIs Accountability Personalization 62

AWS Machine Learning

SEPTEMBER 13, 2022

“85% of buyers trust online reviews as much as a personal recommendation” – Gartner. Consumers are increasingly engaging with businesses through digital surfaces and multiple touchpoints. Statistics show that the majority of shoppers use reviews to determine what products to buy and which services to use.

APIs 67

APIs Metrics Scripts Accountability 67

AWS Machine Learning

MARCH 28, 2024

Solution overview In this post, we demonstrate the use of Mixtral-8x7B Instruct text generation combined with the BGE Large En embedding model to efficiently construct a RAG QnA system on an Amazon SageMaker notebook using the parent document retriever tool and contextual compression technique.

Telecommunications 110

Telecommunications Healthcare Transportation Accountability 110

SharpenCX

NOVEMBER 12, 2019

Picture this: It’s the week of Thanksgiving and the phones at my neighbor’s bakery are going wild. See, my neighbor, Christina, runs operations for a chain of bakeries in the Midwest. She worked with her teams to carefully package the baked-to-perfection pies and slap the right labels on the boxes to get them out the door. What happened?

Metrics 64

Metrics Best practices Call Center Surveys 64