Quality Contact Solutions

DECEMBER 31, 1969

You oversee a team of outbound telemarketing appointment setters in a call center. You may be contributing to the problem by over-training your outbound telemarketing appointment setters. How do you know when you are over-training your outbound telemarketing appointment setters? By Ryan Apodac, Operations Manager/Trainer.

Telemarketing 56

Telemarketing Call Center outsourcing Sales 56

Quality Contact Solutions

APRIL 8, 2021

The front-line agents can make or break your investment in telemarketing efforts , so how can you be sure the center handling your client base are going to help your business? Focus on Employee Engagement to offset Call Center Pricing. When t hey are engaged, invested , and knowledgeable it can only help your ROI.

Call Center 52

Call Center Telemarketing Morale call center solutions 52

NobelBiz

MAY 2, 2023

Additionally, inflexible hours that lead to an imbalance between work and life, as well as a negative atmosphere at the workplace, could also result in getting agents leaving their jobs sooner than expected; hence employee engagement should be taken seriously by employers who want high-performing team members on board for longer terms.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Noble Systems

MARCH 19, 2021

Learn more about specific features for Telemarketing or Collections teams.). Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Let’s take a look at the best small business call center software features. Auto-Attendant and IVR.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Quality Contact Solutions

DECEMBER 31, 1969

In an article by McKinsey , they say goal-setting can help improve employee engagement in a way that elevates performance and benefits organizations overall when done correctly. It is imperative that the team has a full understanding of the expectations and then do everything in their power to meet and exceed those.

Call Center 49

Call Center Metrics Scripts Sales 49

Ansafone

OCTOBER 18, 2022

There is no better time to boost employee engagement than now! Outbound call services can include telemarketing, sales, surveys, and customer retention calls. It’s proven that this generally leads to happier staff, happier customers, increased sales, and the company’s success as a whole.

Contact Center 62

Contact Center Business Process Outsourcing Telemarketing outsourcing 62

Quality Contact Solutions

JUNE 24, 2021

How can call centers provide a high-quality customer experience when employees lack motivation and are unsatisfied with their work environment? A study by McKinsey found that there’s a direct correlation between customer satisfaction and employee engagement. They can’t.

Call Center 89

Call Center Customer Experience Telemarketing Best practices 89