Noble Systems

MARCH 19, 2021

Learn more about specific features for Telemarketing or Collections teams.). Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Gamification takes otherwise routine tasks and makes them fun. Auto-Attendant and IVR.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Today’s limited Virtual Employee Assistants. Current VEAs, such as Personik and Wizy , focus mainly on helping employees engage with the company.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

NobelBiz

MAY 22, 2022

Responsible for sales training, supervisor to telemarketing, sales & service. Effective workforce management leads to a better customer experience, cost savings, and, probably most importantly, higher employee engagement and attrition. She started as a rep. And enjoyed it so much that she stayed and worked her way up.

call center workforce 52

call center workforce Call Center Management Gamification 52