egypt-call-center 
24-7 InTouch
FEBRUARY 13, 2024
Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. IntouchCX and Beliveo are leaders in the customer care industry, focused on pairing the highest customer experience with best-in-class technology.
Outsource Consultants
NOVEMBER 17, 2023
In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. You can use this information to inspire others to enhance their performance.
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Outsource Consultants
DECEMBER 14, 2020
What surprised you the most about how the call center industry responded to uncertainty in 2020? We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.
Outsource Consultants
JANUARY 19, 2023
Likewise, nearshore BPO providers became more popular – and costly – as demand spiked due to more companies replacing their domestic call centers with less expensive Latin American providers. This rapid expansion has shocked experts and drawn the eye of many looking for less expensive contact center solutions.
Sykes
SEPTEMBER 29, 2020
Walking through Clearlink headquarters in Salt Lake City, Utah, she greets everyone she passes with a smile, calling them by name and asking about their families or children. Senior Account Manager, SYKES Egypt ???????. I gave lectures at the university during the day and started working in the call center at night.
Sykes
SEPTEMBER 29, 2020
Walking through Clearlink headquarters in Salt Lake City, Utah, she greets everyone she passes with a smile, calling them by name and asking about their families or children. Senior Account Manager, SYKES Egypt ???????. I gave lectures at the university during the day and started working in the call center at night.
Outsource Consultants
NOVEMBER 9, 2020
Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. Choosing the right call center partner and location helps lower costs, increase capacity, and focus on core objectives, like customer service. . Three Emerging Call Center Markets to Watch.
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