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Tue.Mar 19, 2024

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What is a call center dashboard and what does it do?

NobelBiz

MARCH 19, 2024

Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These digital command centers offer a comprehensive overview of operations, enabling supervisors to make informed decisions in real-time.

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Cisco Secure Access named Leader in Zero Trust Network Access

Cisco - Contact Center

MARCH 19, 2024

Cisco Secure Access provides a modern form of zero trust a… Read more on Cisco Blogs Zero Trust Network Access (ZTNA) is a critical component to increase productivity and reduce risk in today’s hyper-distributed environments.

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Cisco’s Bill Davenport Starts Term on FCC Technological Advisory Council

Cisco - Contact Center

MARCH 19, 2024

Today, the Federal Communications Commission’s (FCC) Technological Advisory Council (TAC) held its first meeting, with Cisco Senior Director of Technology and Spectrum Policy Bill Davenport serving… Read more on Cisco Blogs

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Cisco Launches CCST IT Support Certification: Your Pathway to a Career in IT

Cisco - Contact Center

MARCH 19, 2024

I know how you feel; I started my career at Cisco in the Technical… Read more on Cisco Blogs Have you ever considered pursuing a career in information technology (IT) or IT support but found yourself unsure of where to start?

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

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How to grow your business with 24/7 customer service.

AnswerConnect

MARCH 19, 2024

appeared first on AnswerConnect Blog. Discover why 24/7 customer service is crucial to stand out and grow your business in 2024. The post How to grow your business with 24/7 customer service.

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AI-driven CX in tech: Navigating industry challenges & opportunities

Callminer

MARCH 19, 2024

This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities. 2024 marks a significant year for the tech industry, as it navigates through economic turbulence.

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