Customer Service Life

JANUARY 7, 2018

Each year ICMI accepts nominations for and then publishes their list of Top 50 Thought Leaders from the contact center industry. It has been a pleasure to be associated with ICMI through their conferences, webinars, book club, blog, and of course, the regular #ICMIChat Twitter chat every Tuesday at 10am Pacific time. We are pleased to announce that for the fourth consecutive year, we (Jenny and Jeremy) were honored to be included in the list of thought leaders.

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Contact Center Feedback Customer Service Customer Experience 84

Up Your Service

JANUARY 7, 2018

Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a service vision come alive when their leaders are living it, too. In our experience working with many of the world’s outstanding organizations, we have discovered seven essential rules successful service leaders always follow.

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West

JANUARY 7, 2018

By: Marcus Andronici, Principal Sales Engineer. In recent blogs, we talked about the key components of a VoWiFi 911 solution , as well as VoWiFi user set-up and provisioning. Now I’m going to explore a specific VoWiFi 911 call feature: proximity check. Wireless location has historically been derived from the cell tower and VoIP location from the subscriber’s pre-provisioned address.

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Wireless voip Engineering Sales 48

Up Your Service

JANUARY 7, 2018

UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful service improvement tools are easily customized to achieve your business objectives. Each workshop emphasizes application to specific service situations ensuring new ideas are generated, new actions are taken, and new value is created.

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Management Education 66

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Up Your Service

JANUARY 7, 2018

The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team. Working with UP! Your Service, we help you assess your current activities, select areas for improvement, and develop a plan to deliver early quick-wins and longer-term sustainable results. 1. Common Service Language. Widely understood and frequently used throughout the organization, a Common Service Language enables clear communication and supports the delivery of superior internal and exter

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Up Your Service

JANUARY 7, 2018

Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, UP! Your Service. The post Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of UP! Your Service appeared first on UP Your Service.

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Up Your Service

JANUARY 7, 2018

There are two outcomes every CEO and senior business leader must deliver to succeed in the future: Improve Customer Experience, and. Increase Employee Engagement. In this short video, Ron Kaufman explains why building a sustainable Culture of Service Excellence delivers both. The post The Case for a Culture of Service Excellence appeared first on UP Your Service.

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