Mon.Sep 25, 2023

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The Impact of Tipping and “Tipflation” on Customer Satisfaction

ShepHyken

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. Rising prices and increased pressure to tip can create a sense of guilt for consumers. This may lead some individuals to avoid experiences where they feel obligated to over-tip.

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2023 CallMiner CX Landscape Report highlights growing AI impact on CX

Callminer

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

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Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

Concentrix

Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has closed its combination with Webhelp and the integration of the two companies is underway.

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The Financial Benefits of Outsourcing Answering Services

A Better Answer

Outsourcing answering services has become a growing trend among companies seeking to enhance customer support while reducing operational costs. Understanding the financial advantages of outsourcing in the answering service industry is essential for businesses to make informed decisions that can positively impact their bottom line.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Fairways for Families Charity Golf Tournament 2023

Real Blue Sky

A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

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The value of interaction Analytics is significant!

DMG Consulting

The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.

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Harnessing the Future of AI in Customer Service: Sabio’s AI & Automation CX Community Day

CSM Magazine

With the digital age advancing at an unprecedented rate, AI’s role in customer service has never been more paramount. Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

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Fairways for Families Charity Golf Tournament 2023

Real Blue Sky

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

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NPS Email Masterclass: All You Need to Know [+Examples]

Nicereply

Craft a perfect NPS email with our step-by-step guide. “Mastering NPS emails opens the door to understanding your customers’ experiences.” Are you looking to measure customer satisfaction and guide your brand’s success? Net Promoter Score (NPS) email surveys can be your most effective market research tool. By including NPS surveys in your emails, you can ask your customers, ‘On a scale of 0 to 10, would you recommend our brand/product/service to friends or colleague

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Manual Call Reviews? There's a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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Fairways for Families Charity Golf Tournament 2023

Real Blue Sky

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

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The Perfect Blend: AI’s Technology And The Human Element In Modern CX Training — Stacy Sherman

Vistio

AI doesn't just offer automation; it can elevate the entire agent learning and development process, making training more aligned with real-world scenarios, more adaptive to individual agent needs, and more proactive in offering timely support and feedback.

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What is an AI Voice Generator: Definition, Functionality, and Contact Center Applications

LiveVox

AI voice generators are an innovative breakthrough that is transforming the way businesses communicate. From enhancing customer experiences in contact centers to streamlining content creation, AI voice generators are making their mark. In this comprehensive guide, we’ll dive into the essence of AI voice generators, explore how they work, and uncover their transformative applications, particularly […] The post What is an AI Voice Generator: Definition, Functionality, and Contact Cente

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AI Knowledge Base: An Essential Guide

Help Scout

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.

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What Does it REALLY Mean to Put CX First?

The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

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The Human-AI Collaboration: Harnessing Artificial Intelligence for Workforce Optimization

LiveVox

The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are revolutionizing industries, challenging traditional business models, and fundamentally altering our work. Amidst this transformation, one concept has emerged as a cornerstone of success—the collaboration between humans and AI. In this article, we will explore the profound impact of […] The post The Human-AI Collaboration: Harnessing Artificial Intelligence for Workforce

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Innovation for Inclusion: Hack.The.Bias with Amazon SageMaker

AWS Machine Learning

This post was co-authored with Daniele Chiappalupi, participant of the AWS student Hackathon team at ETH Zürich. Everyone can easily get started with machine learning (ML) using Amazon SageMaker JumpStart. In this post, we show you how a university Hackathon team used SageMaker JumpStart to quickly build an application that helps users identify and remove biases.

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Improve throughput performance of Llama 2 models using Amazon SageMaker

AWS Machine Learning

We’re at an exciting inflection point in the widespread adoption of machine learning (ML), and we believe most customer experiences and applications will be reinvented with generative AI. Generative AI can create new content and ideas, including conversations, stories, images, videos, and music. Like most AI, generative AI is powered by ML models—very large models that are trained on vast amounts of data and commonly referred to as foundation models (FMs).