ShepHyken

SEPTEMBER 25, 2023

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. Rising prices and increased pressure to tip can create a sense of guilt for consumers. This may lead some individuals to avoid experiences where they feel obligated to over-tip.

Customer centricity 213

Customer centricity Customer Service Benchmark Customer Experience 213

Callminer

SEPTEMBER 25, 2023

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

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Concentrix

SEPTEMBER 25, 2023

Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has closed its combination with Webhelp and the integration of the two companies is underway.

Customer Experience 103

Customer Experience Technology 103

A Better Answer

SEPTEMBER 25, 2023

Outsourcing answering services has become a growing trend among companies seeking to enhance customer support while reducing operational costs. Understanding the financial advantages of outsourcing in the answering service industry is essential for businesses to make informed decisions that can positively impact their bottom line.

Answering services 100

Answering services outsourcing Customer Support 100

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Real Blue Sky

SEPTEMBER 25, 2023

A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

Personalization 98

Personalization 98

Concentrix

SEPTEMBER 25, 2023

Discover how we’re reimagining everything CX with our design, build, run model in the Concentrix Fact Sheet.

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AWS Machine Learning

SEPTEMBER 25, 2023

This post was co-authored with Daniele Chiappalupi, participant of the AWS student Hackathon team at ETH Zürich. Everyone can easily get started with machine learning (ML) using Amazon SageMaker JumpStart. In this post, we show you how a university Hackathon team used SageMaker JumpStart to quickly build an application that helps users identify and remove biases.

APIs 88

APIs Analytics Automotive Engineering 88

DMG Consulting

SEPTEMBER 25, 2023

The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.

Analytics 62

Analytics Contact Center Consulting Consulting 62

CSM Magazine

SEPTEMBER 25, 2023

With the digital age advancing at an unprecedented rate, AI’s role in customer service has never been more paramount. Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

Customer Service 59

Customer Service Virtual Agent Customer Experience Technology 59

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

Personalization 52

Personalization 52

Nicereply

SEPTEMBER 25, 2023

Craft a perfect NPS email with our step-by-step guide. “Mastering NPS emails opens the door to understanding your customers’ experiences.” Are you looking to measure customer satisfaction and guide your brand’s success? Net Promoter Score (NPS) email surveys can be your most effective market research tool. By including NPS surveys in your emails, you can ask your customers, ‘On a scale of 0 to 10, would you recommend our brand/product/service to friends or colleague

Surveys 52

Surveys Feedback Best practices Personalization 52

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

Personalization 52

Personalization 52

Vistio

SEPTEMBER 25, 2023

AI doesn't just offer automation; it can elevate the entire agent learning and development process, making training more aligned with real-world scenarios, more adaptive to individual agent needs, and more proactive in offering timely support and feedback.

Technology 52

Technology Feedback 52

Advertiser: ZoomInfo

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

Accountability

LiveVox

SEPTEMBER 25, 2023

AI voice generators are an innovative breakthrough that is transforming the way businesses communicate. From enhancing customer experiences in contact centers to streamlining content creation, AI voice generators are making their mark. In this comprehensive guide, we’ll dive into the essence of AI voice generators, explore how they work, and uncover their transformative applications, particularly […] The post What is an AI Voice Generator: Definition, Functionality, and Contact Cente

Contact Center 52

Contact Center Customer Experience 52

Help Scout

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.

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LiveVox

SEPTEMBER 25, 2023

The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are revolutionizing industries, challenging traditional business models, and fundamentally altering our work. Amidst this transformation, one concept has emerged as a cornerstone of success—the collaboration between humans and AI. In this article, we will explore the profound impact of […] The post The Human-AI Collaboration: Harnessing Artificial Intelligence for Workforce

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