Wed.Aug 09, 2023

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How Your Contact Center Can Utilize ChatGPT


Generative AI, a subset of artificial intelligence (think ChatGPT) that focuses on creating new content, is emerging as the trend of 2023. It has the potential to revolutionize the way contact centers operate and deliver customer experiences if done correctly. With the ability to create new content, simulate complex scenarios, and drive innovation in customer interactions, generative AI offers a wealth of opportunities for improving customer contact and customer experience (CX) operations in the

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Improving Your Contact Center’s Lead Management Strategy


Generating, cultivating, and managing leads are crucial to every contact center’s success. As such, it’s vital that business owners and call center managers carefully consider their lead management strategy and its effectiveness. Your contact center can benefit from increased conversions and customer retention with a strong lead management strategy.


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Demonstrating Transparency through Software Bill of Materials (SBOM)

Cisco - Contact Center

Cisco is proud to announce the general availability of an entirely new capability in the software industry and a first for Cisco: the distribution of SPDX-formatted Software Bill of Materials… Read more on Cisco Blogs

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Generate creative advertising using generative AI deployed on Amazon SageMaker

AWS Machine Learning

Creative advertising has the potential to be revolutionized by generative AI (GenAI). You can now create a wide variation of novel images, such as product shots, by retraining a GenAI model and providing a few inputs into the model, such as textual prompts (sentences describing the scene and objects to be produced by the model). This technique has shown promising results starting in 2022 with the explosion of a new class of foundation models (FMs) called latent diffusion models such as Stable Di

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Bluehost Review 2023: Discover Its Features


When it comes to web hosting services, Bluehost is one of the main references all over the world. It provides reliable services that guarantee your web pages won’t go down and become inaccessible when you most need it, for example during traffic peak times. It’s fundamental to use a hosting solution that offers all the necessary features to maintain your pages loading fast regardless of the devices, on desktop computers, smartphones, and tablets, for example.

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8 Keys to Creating a Greater Sense of Urgency in Sales

Integrity Solutions

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. That’s a reality most of us have been operating in for a number of years now. But what happens when the opportunities stretch out even further ? Lately it seems as though more variables keep adding to the delay. Customers’ buying processes have slowed.

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How Cisco’s Commitment to DEI Helped It Keep One of Its Best Employees for 23 years (and counting!)

Cisco - Contact Center

A company isn’t crowned “best place to work in the U.S.” for a third year in a row by chance. It takes intentionality, awareness, and commitment.

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Free Support From Your Platform Provider Should Be Non-negotiable


From onboarding new agents to handling customer concerns, it’s no secret that contact centers have. The post Free Support From Your Platform Provider Should Be Non-negotiable appeared first on TCN.

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Newsletter Time, and Podcast Too

Jon Arnold

Having been away on vacation all last week, the August editions were published a bit later than normal. However, they’re out now, so this post is an fyi for JAA’s Communications and Collaboration Review newsletter, and the Watch This Space podcast. If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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10 Easy Ways to Motivate Your Customer Service Team

CSM Magazine

Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of the service you provide. But how do you keep your team motivated and engaged? In this article, we will look at ten easy ways to motivate your customer service team. 1. Recognize Good Performance As a customer service manager, you should always recognize good performance.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software


Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. Drucker once said “Do what you do best. Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

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The Role of On-Demand Apps and Digital Patient Engagement in Healthcare


In the modern era of digital advancements, technology has brought about a revolution across numerous sectors, including healthcare. On-demand applications and digital platforms for.