ClientSuccess

MAY 8, 2019

I came into this role with 9 years experience working in various roles, such as a technical support specialist and an Accelerated Value Specialist (AVS) with IBM, which has enabled my natural progression into the role of a CSM. eBooks : Ultimate Guide to SaaS Customer Success Metrics.

Management 56

Management Technical Support SaaS Metrics 56

ClientSuccess

OCTOBER 2, 2019

Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle. In the SaaS model, how companies interact with customers has changed along with the nature of doing business. eBook: How to Build and Scale a Customer Success Team.

Accountability 47

Accountability Management Upselling SaaS 47

ClientSuccess

FEBRUARY 21, 2017

Salesloft is one of the fastest growing startup companies in SaaS today, due in no small part to Katie’s attention to detail and her wealth of knowledge in the customer success space. As the 7th SalesLoft employee, Katie has seen customer success scaling first hand from a small company to the fast-growth SaaS organization SalesLoft is today.

SaaS 40

SaaS Technical Support Sales Engineering 40

NobelBiz

MAY 16, 2023

To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. A hosted contact center is a software-as-a-service (SaaS) solution that allows you to outsource your call center operations. How Can Hosted Contact Centers Improve Agent Performance?

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

ChurnZero

OCTOBER 22, 2020

These solutions are also relevant to companies with customer experience programs, and can be used to fill the gaps within their existing sales, marketing and customer support processes.”. You must also consider the technical support that your team will require on a recurring basis. Customer Success Around the Web.

CRM 59

CRM Customer retention Technology Best practices 59

NobelBiz

MAY 16, 2023

To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. A hosted contact center is a software-as-a-service (SaaS) solution that allows you to outsource your call center operations. How Can Hosted Contact Centers Improve Agent Performance?

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40