Comm100
DECEMBER 8, 2020
This can be helpful in a variety of situations, particularly in sales and technical support. To find out more about Comm100’s audio and video chat feature, watch this short video and discover how you can improve your customer service and support: [link]. Free eBook. Live Chat Buyer's Guide.
ClientSuccess
OCTOBER 2, 2019
Customer success departments are relatively new and are used mainly in technical companies, specifically in software. Customer Success Managers often provide technical support to customers with the goal to keep customers satisfied with the business’s products.”. eBook: How to Build and Scale a Customer Success Team.
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ChurnZero
OCTOBER 22, 2020
You must also consider the technical support that your team will require on a recurring basis. Is your team highly self-sufficient or do they need handholding when it comes to technical issues? Does your development team have the capacity to support these needs? Customer Success Around the Web.
ClientSuccess
FEBRUARY 21, 2017
Today, the customer success team at SalesLoft includes technical support engineers and implementation leads, who help bridge the gap between sales and implementation of the platform. Download the full “Customer Success as a Culture” eBook series: Customer Success as a Culture: Customer Success Leaders Edition.
Comm100
NOVEMBER 21, 2017
Technical support and customer service is not a picnic. The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. Let us know in the comments below!
NobelBiz
MAY 16, 2023
If you want a more in-depth, one-on-one explanation about the difference between the two and what suits best for your business, download our free exclusive ebook: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges. How Do Hosted Contact Centers Work? How Can Hosted Contact Centers Improve Agent Performance?
Kayako
OCTOBER 29, 2015
At this point, virtual customer support was on the map as a legitimate job and articles were being released on sites on how to maximize their efficiency , and how to delegate tasks , such as customer support, technical support, live chat operating, phone support and more. The Support Hiring Model.
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