ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. With fear rampant, boosting morale is so important right now. The smaller channels boosted morale by creating a more intimate space that encouraged members to check in with one another. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Morale 72

Morale Education Surveys Accountability 72

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development. FREE TRAINING WEBINAR: Learn How Coca-Cola Adds Life to Contact Center Employee Engagement – Click to Tweet.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Fonolo

SEPTEMBER 26, 2017

Long wait times also lead to frustrated customers who then take out their anger on the agents, raising average handle time and lowering agent morale. If you want a quantitative example of this, download our free eBook The ROI of Call-Backs for Your Call Center. Webinar: How to Lower Abandon Rates and Improve the CX .

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Call Center Abandon rate Abandon Call Morale 64

Andrew Mcfarland

SEPTEMBER 21, 2022

While it’s possible to influence others negatively, moral influence involves understanding and finding common ground. In this case, you can provide them with content like e-books, webinars, and white papers. You can also offer them advice or links to eBooks they may be interested in. Analyzing trends.

Morale 48

Morale Sales Scripts CRM 48

SharpenCX

FEBRUARY 18, 2020

Check out this eBook with actionable items you can begin implementing today to grow your call center manager skills. Watch webinars to gather insights from industry leaders. Your attitude and ease can make all the difference for morale and agent motivation. Get real about coaching your agents. Multitasking.

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Call Center Coaching Management Contact Center 84