Scheduled Call-Backs Are a Call Center Superpower
Fonolo
SEPTEMBER 26, 2017
Long wait times also lead to frustrated customers who then take out their anger on the agents, raising average handle time and lowering agent morale. If you have a deficit in agent capacity during one period, but a surplus during another, you can use scheduled call-backs to defer calls to a later time.
64 
Let's personalize your content