ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. With fear rampant, boosting morale is so important right now. The smaller channels boosted morale by creating a more intimate space that encouraged members to check in with one another. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Morale 72

Morale Education Surveys Accountability 72

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development. Please Share.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

SharpenCX

FEBRUARY 18, 2020

Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. To coach your agents towards growth, you have to know what they’re shooting for. A Good Coach. To be successful, you need to build a coaching culture to inspire your agents. What are your goals?

Call Center 84

Call Center Coaching Management Contact Center 84