JustCall

APRIL 4, 2023

One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase. However, a call center is only as effective as its sales techniques and training. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center 52

Call Center Sales Inbound sales Upselling 52

Fonolo

OCTOBER 31, 2017

When deployed correctly, call-backs can deliver concrete ROI through several paths: lowered abandon rates, shorter handle time, reduced telco cost and more consistent call volume. In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization.

Abandon rate 62

Abandon rate Call Center Abandon Call First call resolution 62

Infinity

DECEMBER 16, 2021

Since the pandemic, hordes of call agents had to work remotely, causing obstacles such as unsuitable equipment, broadband limitations and keeping staff morale high. Call agents had to continue taking inbound calls, managing new leads and completing sales, making delivering a good customer experience more challenging than ever.

Customer Experience 52

Customer Experience Analytics B2C First call resolution 52

aircall

JULY 7, 2021

Make your call center more agile. Improve sales team conversions. Let’s dive into call center analytics to get started. What Are Call Center Analytics? Because call centers are at the front lines of customer interaction, they’re a goldmine for customer data. Improve Your Sales Conversions.

Call Center 62

Call Center Analytics Self service Sales 62

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Much of it has been focused on performance metrics such as average handle time, speed to answer, after call work and first call resolution.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Much of it has been focused on performance metrics such as average handle time, speed to answer, after call work and first call resolution.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Transfer rate.

Call Center 52

Call Center Metrics Abandon rate Management 52