CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Transfer rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

BlueOcean

FEBRUARY 7, 2019

Instead, we live in a customer-centric world, where metrics like Average Speed of Answer (ASA), Average Handle Time (AHT), and First Call Resolution (FCR) are, by themselves, short-sighted and more focused on controlling costs instead of enhancing the experience. Need a hand? Contact us here.

Metrics 87

Metrics Customer Care Average Handle Time outsourcing 87

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Effective agent training and coaching have been a top priority for contact centers for a long time. Social media is also an effective sales channel.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Mindtouch

AUGUST 21, 2019

What’s more, this information-seeking can occur both before becoming a customer and long after the sale, indicating an expanding and more complex customer journey. Download the free ebook. appeared first on MindTouch Blog. This might include adding more content, additional languages, or even new sites.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Effective agent training and coaching have been a top priority for contact centers for a long time. Social media is also an effective sales channel.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48