CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Transfer rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

Pointillist

JULY 25, 2018

Operational Metrics: First Call Resolution (FCR). Call Support Center. Outbound Sales Call. Here are a few to get you started: Customer Journey Analytics 101 (eBook). Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or Customer Effort Score(CES) [Handpicked related content: How to measure customer experience beyond NPS ] Operational Metrics: First Call Resolution (FCR) Financial Metrics: Revenue Growth Churn Rate Upsell and Cross-sell Revenue Growth [Handpicked (..)

Analytics 43

Analytics Metrics Government Journey mapping 43