Voice Self-Service Has Become More Popular – and It’s About to Get Much Better
DMG Consulting
MARCH 1, 2020
Voice Self-Service Has Become More Popular—and It’s About to Get Much Better. View this document on the publisher’s website. F or decades, interactive voice response (IVR) systems, including those that were speech-enabled, were greatly disliked by users, even as adoption continued to grow.
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