SmartAction

NOVEMBER 22, 2023

Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more. Request a demo now.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

SmartAction

MARCH 1, 2022

They don’t build or provide the software; they help businesses manage the software and offer technical support to the users. MSaaS provides the software and support. Intelligent virtual agents are software that includes artificial intelligence (AI) and machine learning (ML) with natural language processing (NLP).

Management 74

Management SaaS Virtual Agent Automotive 74

TechSee

FEBRUARY 20, 2018

Here are the steps to get started: Build the virtual agent around a single strategic objective. Focus on the business priorities and develop the virtual agent’s capabilities to support this objective. Prioritize high-volume, common customer questions. Is it cost reduction?

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132

SmartKarrot

APRIL 17, 2023

Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. They can be used for a range of tasks, including customer service, sales, and technical support. It is a glimpse of future in front of us? Let’s dig in.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). By Chris Ezekiel, Founder & CEO.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52