Data Gamification Quality management Surveys 
Playvox
MARCH 12, 2024
McKinsey data show that when employees are intrinsically motivated, they are 32 percent more committed to (and 46 percent more satisfied with) their jobs, suffer significantly less burnout than other employees do, and perform 16 percent better. Many of Playvox’s customers leverage tools like gamification to motivate their teams.
CSM Magazine
FEBRUARY 1, 2022
Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity. Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance management, Calabrio Performance Coaching.
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CSM Magazine
MARCH 13, 2022
Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . They also utilise more complete analytic tools. About the Author.
Playvox
JANUARY 13, 2022
Quality Management (QM) Solution. Traditional quality assurance measures are good but by the time an issue is revealed, your customer experience has likely already paid the price. Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams.
Playvox
AUGUST 15, 2022
In its own survey of 700 contact centers, IT research firm Metrigy found the success of remote work has surprised customer experience leaders. It leaves many contact center managers and agents unclear on what’s next for remote, hybrid, and on-site work. Gamification in remote workforce training is one approach.
Playvox
MARCH 12, 2023
But more than half (54%) of consumers in a Zendesk survey said it feels like customer service is an afterthought for most businesses they interact with — that’s not the feeling you want customers to walk away with. Get in the habit of using quality management software with coaching to provide meaningful feedback and guidance to your agents.
NICE inContact
MARCH 29, 2018
We needed a more sophisticated system like NICE inContact, that could give us insights into our customers, help us make good business decisions by linking data from internal systems, and drive employee productivity.”. “Our goal was to serve our customers better,” says Young Energy’s Chief Technology Officer Bruce Gilbert. “We
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