CSM Magazine

JANUARY 5, 2022

As the world is becoming more digital than ever, new data privacy laws are being introduced, and some old ones are being amended. With every passing year, these data privacy laws are getting more stringent. These laws are a shield for consumers against the exploitation of their data.

Personalization 52

Personalization Sales Marketing Technology 52

Calltools

MARCH 30, 2022

All outbound contact centers should comply with regulations to protect data and ensure safe and ethical calling practices. Here are the top three rules you need to follow to adhere to call compliance: . Managers should also ensure they use STIR/SHAKEN compliant voice service providers. Telephone Consumer Protection Act.

Healthcare 52

Healthcare Government Education Telemarketing 52

Comm100

APRIL 26, 2022

WCAG compliant live chat creates new ways for citizens to reach out for government services. Thanks to interface elements that support assistive technology, providing a WCAG compliant live chat solution like Comm100 allows organizations to meet accessibility requirements and expand services to more citizens.

Government 94

Government Wait times Healthcare Employee engagement 94

Balto

OCTOBER 27, 2022

Not only has CMS doubled its budget for compliance audits between 2021 and 2022, but it has also sought an additional $50.5 It’s no secret that health insurance is one of the most regulated sectors, not just for patient and payer privacy but also for potential fraud and benefits abuse. What Does CMS Look for in Terms of Compliance?

Scripts 52

Scripts Coaching Education Contact Center 52

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. 9 Customer Service Trends for 2022: 1. Digital is no longer an option.

Customer Service 98

Customer Service Self service Chatbots B2B 98

Comm100

JUNE 23, 2022

With sensitive records on hand and industry security requirements to follow, when higher education institutions select a live chat, privacy and security is essential. Comm100 has data centers located in the US, Canada, and Europe for auditing compliance with the highest range of certifications. Security & compliance .

Chatbots 82

Chatbots Education Wait times CRM 82

JustCall

OCTOBER 4, 2022

If you, too, are skeptical about WhatsApp and want to steer away from this platform, there are several WhatsApp alternatives you can consider for your business. This guide will look at the top five apps similar to WhatsApp and how you can use these to your organization’s advantage. Let’s start! Let’s start!

Feedback 52

Feedback CRM Interactive Voice Response Sales 52