CCNG
MAY 27, 2021
Bringing in a consultant allows you to be educated on the functions and features that are available. Migration from cost center to revenue center In the continual drive to do more with less, more contact centers are moving from being a cost center to a profit center by moving from pure customer support, to a sales focused center.
OctopusTech
JANUARY 14, 2021
The EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the educational experience. Outsourcing Customer Services to BPOs helps the EduTech sector to generate more leads and handle the business hassle-free. Expertise and excellence in operations handling.
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ShepHyken
NOVEMBER 22, 2019
This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.
HGS
MAY 27, 2015
There is now a growing trend of contact centers supporting complex services outside the realm of what constitutes traditional customer service. I believe this will be a valuable differentiator for customer experience management specialists in the future. Training, Training, and More Training.
Revation Systems
JANUARY 12, 2018
In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption.
CSM Magazine
JUNE 12, 2020
Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. future customer support systems need to temper automated pathways with time-honored traditions of human assistance. Lampton, Ph.D., She is a CPA, CGMA, and CFE.
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