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COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Therefore, a lot of enterprises have started to apply AI in their customer service centers.

Finance 40
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5 Ways to Improve Communication in the Call Center

VocalCom

Good communication in the call center is an essential part of customer service success. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reduced costs, and ultimately greater customer satisfaction. Develop a clear protocol for peer communications.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

For the last 12 years, pre-COVID, spending a lot of time traveling all over Africa, running seminars and training programs, and start-up for call centers. And that placed the frontline workers in a really seriously disadvantaged situation with multiple channels, no single view of customer, and really having to fight their way through that.