COPC

JUNE 11, 2019

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Therefore, a lot of enterprises have started to apply AI in their customer service centers.

Finance 40

Finance Benchmark outsourcing Chatbots 40

VocalCom

JULY 10, 2017

Good communication in the call center is an essential part of customer service success. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reduced costs, and ultimately greater customer satisfaction. Develop a clear protocol for peer communications.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Vistio

AUGUST 9, 2021

For the last 12 years, pre-COVID, spending a lot of time traveling all over Africa, running seminars and training programs, and start-up for call centers. And that placed the frontline workers in a really seriously disadvantaged situation with multiple channels, no single view of customer, and really having to fight their way through that.

Contact Center 52

Contact Center Consulting Consulting Call Center 52