The Evolution of the Contact Center and Process Evaluation with Rod Jones
Vistio
AUGUST 9, 2021
For the last 12 years, pre-COVID, spending a lot of time traveling all over Africa, running seminars and training programs, and start-up for call centers. And that placed the frontline workers in a really seriously disadvantaged situation with multiple channels, no single view of customer, and really having to fight their way through that.
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