COPC

JUNE 11, 2019

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Finance 40

Finance Benchmark outsourcing Chatbots 40

VocalCom

JULY 10, 2017

Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale.

Call Center 54

Call Center Contact center software Morale Contact Center 54

COPC

APRIL 14, 2016

hosts a lunch seminar with Contact Centre Institute of New Zealand (CCiNZ) to discuss customer journey mapping. This one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. Location: Petco corporate office, from 8:30 am to 3:00 pm. June 7: Toronto, Canada.

Benchmark 40

Benchmark Journey mapping Airlines Contact Center 40

Vistio

AUGUST 9, 2021

For the last 12 years, pre-COVID, spending a lot of time traveling all over Africa, running seminars and training programs, and start-up for call centers. And we have to be bold enough to address the challenges of a multichannel siloed environment, which is your typical ground zero. It’s grown by about 25 to 30% since then.

Contact Center 52

Contact Center Consulting Consulting Call Center 52