Pointillist
MARCH 20, 2020
By analyzing cross-channel journeys, you can easily measure results, identify opportunities to improve customer experience and quantify the impact of CX initiatives. The key to success in both is to understand each customer’s unique journey context. Next, the team determines the most effective channels and timing.
Robert Davis
MARCH 2, 2017
RCDA’s focus is client-dependent and ranges from improving acquisition rates, improving customer retention and improving VOC and NPS to upselling and cross-selling products and services. Retention – Deployed an updated retention call flow and coaching model. This improved customer retention from 62% to 85%.
Education Services Group
DECEMBER 13, 2021
The Customer Success Managers: The Customer Success Manager (CSM): Acts as the primary point of contact for businesses selling professional training and continuing education accreditation courses on behalf of a Customer Learning Management (CLM) platform provider. Works primarily with customers in the mid-market tier.
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