Pointillist

MARCH 20, 2020

By analyzing cross-channel journeys, you can easily measure results, identify opportunities to improve customer experience and quantify the impact of CX initiatives. The key to success in both is to understand each customer’s unique journey context. Next, the team determines the most effective channels and timing.

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

Education Services Group

DECEMBER 13, 2021

The Customer Success Managers: The Customer Success Manager (CSM): Acts as the primary point of contact for businesses selling professional training and continuing education accreditation courses on behalf of a Customer Learning Management (CLM) platform provider. Works primarily with customers in the mid-market tier.

Education 52

Education Wireless Enterprise Technology 52

Robert Davis

MARCH 2, 2017

We define The Quality Conversation as a meaningful and mutually rewarding dialog that occurs when a person takes and clearly conveys a genuine interest in another individual’s wants, interests, and needs. Retention – Deployed an updated retention call flow and coaching model. This improved customer retention from 62% to 85%.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48