Customer retention Metrics Upselling Wireless 
Pointillist
MARCH 20, 2020
Assessing the success of your CX initiatives and quantifying ROI starts with the ability to understand the customer behavior that impacts metrics in a positive or negative way. The key to success in both is to understand each customer’s unique journey context. Next, the team determines the most effective channels and timing.
Education Services Group
DECEMBER 13, 2021
The Customer Success Managers: The Customer Success Manager (CSM): Acts as the primary point of contact for businesses selling professional training and continuing education accreditation courses on behalf of a Customer Learning Management (CLM) platform provider. Works primarily with customers in the mid-market tier.
Expert insights. Personalized for you.
70 
Let's personalize your content