Customer Experience Gamification Quality management Survey 
Playvox
JANUARY 30, 2024
According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. What is Gamification?
Playvox
FEBRUARY 20, 2024
Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.
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Playvox
MARCH 12, 2024
When agents are motivated by a sense of purpose, they are more likely to remain committed to their role, resulting in reduced turnover and a more consistent, high-quality customer experience. Many of Playvox’s customers leverage tools like gamification to motivate their teams.
DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.
Serenova
JUNE 11, 2019
A survey by Northwestern National Life revealed that 40% of respondents say their job is “very stressful” or “extremely stressful.”. For contact center agents, ambitious performance metrics, monotonous tasks and challenging customer interactions ratchet up the job-related stress levels. Connect Performance Management to Purpose.
CSM Magazine
MARCH 13, 2022
Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . They also utilise more complete analytic tools. About the Author.
CSM Magazine
FEBRUARY 1, 2022
Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance management, Calabrio Performance Coaching. Two of the top wishes that agents identified in Calabrio’s survey are more frequent training and more personalized development. About Calabrio.
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