Beyond Philosophy

APRIL 25, 2024

That’s a part of the storytelling that creates emotional connections with a brand. If you like the idea of the founder coming from humble beginnings or the tale of a successful person being self-made, it might be because you can relate to them. This exercise allowed my potential clients to understand the concept personally.

Customer emotions 195

Customer emotions Engineering Education Personalization 195

Beyond Philosophy

JULY 13, 2023

Imagine that the person feeding all the information into the AI is a Flat Earther. It said to me that I would need the following data pools: Customer demographic data Customer purchase history Customer interactions Customer feedback, website app, and usage data. Now let me take a step back. Click here !

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Beyond Philosophy

OCTOBER 29, 2020

Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention. I was running a workshop with a utility client many years ago about the concept of Customer Experience. The effect was that the team never saw their manager in person at all.

Airlines 419

Airlines Customer centricity Call Center Quality management 419

Beyond Philosophy

AUGUST 13, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Customer centricity 279

Customer centricity Airlines Enterprise Engineering 279

Beyond Philosophy

DECEMBER 14, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Customer centricity 199

Customer centricity Airlines Enterprise Consulting 199

SmartKarrot

MAY 6, 2022

Touchpoints that a consumer is likely to use at each stage of the journey should always be included in a customer journey map. Capturing customer emotions and feeling is another important reason for creating a customer journey map. Therefore, the Customer Immersion stage is of extreme importance to B2Bs.

Journey mapping 10

Journey mapping B2B B2C Healthcare 10

Toister Performance Solutions

JUNE 1, 2017

I often get calls from customer service leaders who want to do some training for their team, but face a few challenges: Budgets are limited. A single workshop won't produce sustainable results. per person , per month, and discounts are available for teams of 5 or more. Discuss situations where customers get angry.

Customer emotions 64

Customer emotions Consulting Consulting Personalization 64