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The Five Rules for Affecting Real Culture Change

Beyond Philosophy

Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention. I was running a workshop with a utility client many years ago about the concept of Customer Experience. The effect was that the team never saw their manager in person at all.

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The Power of Servant Leadership to Build and Sustain Stakeholder Value

Beyond Philosophy

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

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The Power of Servant Leadership to Build and Sustain Stakeholder Value

Beyond Philosophy

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

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Simple Training Plan: Serving Upset Customers 101

Toister Performance Solutions

A single workshop won't produce sustainable results. Best of all, you can implement them without hiring an expensive consultant or trainer like me. The first topic is my most requested: Serving Upset Customers 101. per person , per month, and discounts are available for teams of 5 or more. Week 1: Kick-off.