TeleDirect
DECEMBER 14, 2023
Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR). This call center technology allows for seamless support, enabling your team and ours to stay informed about your customers’ needs. The answer to “ What is call center technology ?”
aircall
NOVEMBER 23, 2016
VoIP technology has made the phone a more advanced tool than ever. Here’s how to use the phone in a way that is instrumental to growing and solidifying your business, improving your product, and satisfying your customers. Your coworkers can access your business’ phone system from anywhere, be it for sales or support.
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JustCall
NOVEMBER 23, 2022
Every employee must be on the same page when it comes to serving customers and assuring their satisfaction. More often than not, companies invest in training their front-line sales staff to make the customers happy. When everyone knows that the company is following a customer-first strategy, they will work accordingly.
aircall
NOVEMBER 23, 2016
VoIP technology has made the phone a more advanced tool than ever. Here’s how to use the phone in a way that is instrumental to growing and solidifying your business, improving your product, and satisfying your customers. Your coworkers can access your business’ phone system from anywhere, be it for sales or support.
aircall
MAY 11, 2017
Computer telephony integration allows teams to place phone calls directly from their computer and to bridge the gap between the phone channel and the other facets of sales customer service. This is beneficial to businesses of any size and activity, to virtual teams, remote workers , and most of all, to your customers.
CSM Magazine
OCTOBER 26, 2020
With a fresh approach to the application of technology we have developed a complimentary AI solution which focusses on reducing customer effort, and routing contact to the correct person, rather than replacing the personal touch. By using cloud technology and VOIP protocols we are not encumbered by physical hardware constraints.
JustCall
APRIL 20, 2022
Effective use of conversation intelligence can be a game-changer for the training and coaching of customer support reps. It’s trusted and powers Sales & Support for 6,000+ businesses worldwide. Personalization is the ultimate answer for better conversions and customer delight. Learn more about it here.
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