Customer effort Feedback Upselling Webinar 
ClientSuccess
NOVEMBER 2, 2022
Give your top customers a sneak peek at upcoming product features and releases to build anticipation. Ask for their feedback on potential product enhancements and ideas to give them a sense of ownership stake in your product. Building a personal investment in your product can excite customers.
ClientSuccess
DECEMBER 21, 2021
Logo retention rate: the opposite metric from logo churn rate, this number measures the percentage of customers that renew or retain their business with your organization in a given timeframe. Product adoption: this metric tracks how many users at a specific customer are using the product or service.
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Amity
JULY 4, 2017
One reason why Customer Success teams pay close attention to NPS is that low, decreasing NPS indicates an existing risk of churn. But there’s even more you can do to power up your Customer Health Score and NPS program when you integrate a customer feedback platform with your Customer Success Platform.
REVE Chat Blog
NOVEMBER 21, 2019
With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase.
Nicereply
JUNE 18, 2020
If you let them go silently into the night, you’re missing out on a big opportunity for clear, unfiltered feedback. Customers who have already left don’t have any reason to hold back – they will tell you exactly what went wrong. Groove started emailing customers who canceled with an open-ended question.
Pointillist
JULY 25, 2018
The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?
Pointillist
JULY 25, 2018
The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?
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