ClientSuccess

NOVEMBER 2, 2022

Building a personal investment in your product can excite customers. Personalize strategic efforts to their unique needs. . Instead of a rinse-and-repeat, build your strategic growth plans around their unique needs and personalized experiences. . eBook: 5 Ways To Surprise & Delight Your Customers.

Customer retention 70

Customer retention Upselling SaaS Accountability 70

ClientSuccess

FEBRUARY 8, 2023

Logo retention rat e: the opposite metric from logo churn rate, this number measures the percentage of customers that renew or retain their business with your organization in a given timeframe. Product adoption : this metric tracks how many users at a specific customer are using the product or service.

Metrics 75

Metrics Upselling B2B SaaS 75

Pointillist

JULY 25, 2018

The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?

Analytics 93

Analytics Government APIs Metrics 93

REVE Chat Blog

NOVEMBER 21, 2019

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. You build trust with your customers and vice – versa. #6.

Best practices 77

Best practices B2B Sales Chatbots 77

Pointillist

JULY 25, 2018

The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?

Analytics 43

Analytics Metrics Government Journey mapping 43

ClientSuccess

JULY 1, 2019

If there is one thing customer success professionals know, it’s that ensuring customer satisfaction with a product or solution requires the attention and resources of far more than a single person. As a CSM or customer success leader, you already know how involved other departments have to be with customer accounts.

Finance 49

Finance Upselling Metrics SaaS 49