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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?

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How to Ensure Customer Success is a Company-Wide Initiative

ClientSuccess

As a CSM or customer success leader, you already know how involved other departments have to be with customer accounts. Marketing: Marketing influenced renewal or upsell dollars. Services: Customer Effort Score (CES). HR: Attend X trade shows or customer events annually.

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15 Practical Lead Generation Ideas and Strategies to Implement in 2020

REVE Chat Blog

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase.

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How to Successfully Implement Customer Journey Analytics

Pointillist

The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?

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9 Customer Retention Strategies for SaaS

ChurnZero

Level of engagement with your customer success management (CSM) or other customer support interactions. Customer Effort Score (CES) — how much effort is your customer putting into solving an issue they might be having? New resources, such as ebooks or upcoming trainings and webinars.