BlueOcean
MARCH 24, 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Emerging Technologies. Modified Recruitment Strategy.
CX Accelerator
DECEMBER 31, 2018
We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email.
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Playvox
JUNE 22, 2023
As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Are your customers happy?
Callminer
JANUARY 18, 2021
Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Procedural and Technological Tips for International Call Centres.
Hodusoft
JUNE 7, 2024
Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality. It also helps to reveal issues beyond agent capability, such as complex workflow or obsolete technology experiences.
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