Real Blue Sky
MARCH 6, 2023
We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.
Revation Systems
JANUARY 12, 2018
According to an Ovum study , just two years ago 25 percent of consumers reported to use 1 to 2 channels when seeking customer care, and 52 percent of consumers used 3 or 4 channels. This means that contact centers with little to no multi-channel support are already falling short of customer expectations.
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Real Blue Sky
MARCH 6, 2023
We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.
Real Blue Sky
MARCH 6, 2023
We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.
ProProfs Blog
JUNE 26, 2020
First Response Time (FRT) in the customer support vocabulary is defined as the amount of time your company’s agents take to respond to the customer for the first time. The metric is a reflection of your commitment to providing customer care; this gives the customer a sense of whether their feedback is being acknowledged.
Kayako
DECEMBER 31, 2015
2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. A lot of posts have centered around studying the very metrics that you should consider in building your self-service tools, and studying the metrics of how you use your helpdesk.
Global Response
FEBRUARY 13, 2022
Still others may argue that an online presence, or a memorable brand, or any number of other factors is the best way to engage and retain customers. According to the customers themselves, though, studies have shown that customers who receive good customer care are 3.5x more likely to make repeat purchases.
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